Software:
Once an order has been placed and paid for online you will receive email confirmation of that order directly. You should then allow 2 working days for your software licence activation code to arrive. (Typically this will be done on the working day following receipt of payment.)

Licence activation codes will be sent by email to the registered address given when placing the order.

Hardware:
Once an order has been placed and paid for online you will receive email confirmation of that order directly. You should then allow 5 - 10 working days for your hardware to arrive.

This is an approximation of a realistic lead time and we will endeavour to deliver your order as soon as possible.

Depending on the size, weight and value of the products ordered, items will be sent by Royal Mail or other independent carrier. Individual items advertised for sale will show a carriage charge in their description.

Returns / Refunds:

Software:
The products available for purchase on our web site are downloadable, fully-functional, and try-before-you-buy. We provide free trial periods to let you fully evaluate our products before you make a purchase decision.

Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is fully-functional during the trial period. None of our software requires registration to enable its primary functionality.

If you purchase one of our products, after your payment has cleared you will receive an email with the software licence activation code. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.

During your trial period, our support staff is available to assist in installation and configuration via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In exceptional instances and only within 30 days of purchase if, due to technical difficulties or platform incompatibilities, the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. Saturn Solutions Ltd is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays. 

Acceptance of this Return / Refund Policy:
It is your responsibility to familiarize yourself with this return / refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this return / refund policy. 

If you do not agree with or fully accept the terms of this return / refund policy, please contact us before committing to any purchase.

Please send any questions regarding our return / refund policy to p.saunders@saturnsolutions.co.uk

Hardware:

If you are not entirely happy with any purchase please let us know within 7 working days. We will furnish you with an RMA number for the item and you should return the item to us within 14 calendar days with the RMA number clearly marked on the outer packaging.

We will inspect the item and issue a refund based upon the findings of our inspection.

Please ensure that the item is complete and undamaged as we cannot guarantee refunds for incomplete or damaged items.

In the unlikely event that a fault develops with your item please contact us to inform us of the details of the fault so that the item can be returned for repair.

Please do not attempt to repair the item yourself as this may void any warranty.

If you do not agree with or fully accept the terms of this return / refund policy, please contact us before committing to any purchase.

Please send any questions regarding our return / refund policy to p.saunders@saturnsolutions.co.uk

Privacy of Information:

1. What information do we collect?

We, or our third party suppliers, may collect, store and use the following kinds of personal data.

(a) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchase of our goods or services that you make;

(b) information that you provide to us for the purpose of registering with us;

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and / or newsletters;

(d) any other information that you choose to send to us.

[Financial information is not collected or stored directly on this website. All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at http://www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.]

2. Using you personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) enable your use of the services available on the website;

(c) send you goods purchased via the website, and supply you services purchased via the website;

(d) send statements and invoices to you, and collect payments from you;

(e) send you general (non-marketing) commercial communications;

(f) send you email notifications that you have specifically requested;

(g) send you [our newsletter and other] marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology. (You may inform us at any time if you no longer require marketing communications.);

(h) deal with enquiries and complaints made by or about you relating to the website.

[We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.]

[All our website financial transactions are handled through our payment services provider, Paypal. You should only provide your personal information to Paypal after reviewing the Paypal privacy policy (available at http://www.paypal.com). We will share information with Paypal only to the extent necessary for the purposes of processing payments you make via our website.]

3. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

4. Security of your personal data

We will take reasonable technical and organisational precautions to prevent loss, misuse or alteration of your personal information.

We will store all of the personal information that you provide on our secure (password and firewall protected) servers. All electronic transactions that you make to or receive from us will be encrypted [using SSL technology].

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent by this medium.

[You are responsible for keeping any passwords and user details confidential. We will not ask you for password information.]

7. Policy amendments

We may update this privacy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure that you are happy with any changes.

8. Your rights

You may instruct us to provide you with details of any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process you personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal data for marketing purposes.)

9. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to p.saunders@saturnsolutions.co.uk or by post to Philip Saunders, Saturn Solutions Ltd., Ingles Yard, Jointon Road, Folkestone, Kent. CT20 2RY.

12. Data controller

The data controller responsible for our website is Philip Saunders.

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